Terms – Consumer

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

up to 30 days: if your goods are faulty, then you can get a refund;

up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;

up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

your legal rights and responsibilities;

our legal rights and responsibilities; and

certain key information required by law.

In this contract:

‘We’, ‘us’ or ‘our’ means Red Horse Products Limited and

‘You’ or ‘your’ means the person using our site to buy goods from us.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

email info@redhorseproducts.co.uk

telephone 0808 164 0723

Who are we?

We are registered in England and Wales under company number: 06192074.

Our registered office is at: Oak Farm, Harpsden Bottom, Harpsden, Henley On Thames, Oxon, RG9 4HY

Our VAT number is: 920770535

  • Introduction
    • If you buy goods on our site you agree to be legally bound by this contract.
    • This contract is only available in English. No other languages will apply to this contract.
    • When buying any goods you also agree to be legally bound by:
      • our website terms and conditions
      • extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons and
      • specific terms which apply to certain goods.

All these documents form part of this contract as though set out in full here.

  • Information we give you
    • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made.
      • read the acknowledgement email (see clause 3.2.1); or
      • contact us using the contact details at the top of this page.
    • The key information we give you by law forms part of this contract (as though it is set out in full here).
    • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  • Ordering goods from us
    • Below, we set out how a legally binding contract between you and us is made.
    • When you have placed your order on the Site, please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
      • When you place your order at the end of the online checkout process (eg when you click on the ‘pay now’ button, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
      • We may contact you to say that we do not accept your order. This is typically for the following reasons:
        • the goods are unavailable;
        • we cannot authorise your payment;
        • you are not allowed to buy the goods from us;
        • we are not allowed to sell the goods to you;
        • you have ordered too many goods; or
        • there has been a mistake on the pricing or description of the goods.
      • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
        • a legally binding contract will be in place between you and us; and
        • we will dispatch the goods to you.
  • Right to cancel this contract
    • You have the right to cancel this contract within 14 days without giving any reason.
    • The cancellation period will expire after 14 days from the day your order is received
    • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

Cancellation form

To Red Horse Products Limited

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

    • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  • Effects of cancellation
    • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    • We will make the reimbursement without undue delay, and not later than:
      • 14 days after the day we received back from you any goods supplied; or
      • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    • If you have received goods:
      • you shall send back the goods or hand them over to us at Red Horse Products LTD, Oak Farm, Harpsden Bottom, Henley-on-Thames, Oxon, RG9 4HY without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
      • you will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately £8.
      • you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  • Delivery
    • We use Royal Mail, UPS, FedEx or DPD to deliver our goods. If you want to see your delivery options, visit our webpage before you place your order.
    • The estimated date and for delivery of the goods is set out in the Confirmation email (see clause 3.2.3).
    • If something happens which:
      • is outside of our control; and
      • affects the estimated date of delivery;

we will let you have a revised estimated date for delivery of the goods.

    • Delivery of the goods will take place when we deliver them to the address that you gave to us.
    • Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
      • let you know;
      • cancel your order; and
      • give you a refund.
    • If nobody is available to take delivery, please contact us using the contact details at the top of this page.
    • You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
    • We may deliver your goods in instalments.
  • Payment
    • We accept the following credit cards and debit cards: Visa, Mastercard, American Express. We do not accept cash unless goods are being collected in person.
    • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    • Your credit card or debit card will be charged at the time of placing the order.
    • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via:
      • Verified by Visa: ;
      • Mastercard®SecureCodeTM; or
      • American Express SafeKey: .
    • If your payment is not received by us and you have already received the goods, you:
      • must pay for such goods within 30 days or
      • must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
    • If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
    • Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.
    • The price of the goods:
      • is in pounds sterling (£)(GBP);
      • includes VAT at the applicable rate; and
      • does not include the cost of:
        • delivering the goods (if you want delivery options and costs, visit our website before you place your order)
  • Nature of the goods
    • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
      • are of satisfactory quality;
      • are fit for purpose;
      • match the description, sample or model; and
    • We must provide you with goods that comply with your legal rights.
    • The packaging of the goods may be different from that shown on the site.
    • While we try to make sure that:
      • all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to [insert figure eg 1]% in such weights, sizes and measurements in the following goods: [insert details]; and
      • the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
    • Any goods sold:
      • at discount prices;
      • as remnants; or
      • as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

    • If we can’t supply certain goods (such as a certain size of product) we may need to substitute them with alternative goods of equal or better standard and value (e.g. a number of smaller sizes totalling and equal or larger amount of product). In this case:
      • we will let you know if we intend to do this but this may not always be possible; and
      • you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.
  • Faulty goods
    • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
      • visit our webpage:
      • contact us using the contact details at the top of this page; or
      • visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.
    • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    • You are able to return any goods purchased from us either used or unused. Please contact us using the contact details at the top of this page, if you want:
      • us to repair the goods;
      • us to replace the goods;
      • a price reduction; or
      • to reject the goods and get a refund.
  • End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  • Limit on our responsibility to you
    • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
      • losses that:
        • were not foreseeable to you and us when the contract was formed; or
        • that were not caused by any breach on our part;
      • business losses; and
      • losses to non-consumers.
  • Disputes
    • We will try to resolve any disputes with you quickly and efficiently.
    • If you are unhappy with:
      • the goods;
      • our service to you; or
      • any other matter;

please contact us as soon as possible.

    • If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
      • let you know that we cannot settle the dispute with you; and
      • give you certain information required by law about our alternative dispute resolution (ADR) provider
    • If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this contract.
    • Relevant United Kingdom law will apply to this contract.
  • Third party rights

No one other than a party to this contract has any right to enforce any term of this contract. However, if a person acquires the goods lawfully from you, you may transfer our guarantee to that person. This also applies where we have provided services in respect of an item you have transferred.

 

Terms – B2B

About us

    • Company details. Red Horse Products Limits (company number 06192074) (we and us), is a company registered in England and Wales and our registered office is at Oak Farm Harpsden Bottom, Harpsden, Henley on Thames, Oxon, RG9 4HY. We operate the website www.redhorseproducts.co.uk
    • Contacting us. To contact us telephone our customer service team at 0808 164 0723 or email info@redhorseproducts.co.uk
    • How to give us formal notice of any matter under the Contract is set out in clause 16.2.

Our contract with you

    • Our contract. These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice or course of dealing.
    • Entire agreement. The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
    • Language. These Terms and the Contract are made only in the English language.
    • Your copy. You should print a copy of these Terms or save them to your computer for future reference.
  • Placing an order and its acceptance
    • Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
    • Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order [and any specification submitted by you] is complete and accurate.
    • Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.
    • Accepting your order. Our acceptance of your order takes place when we send the email to you to accept it, at which point the Contract between you and us will come into existence
    • If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible.
  • Our goods
    • The images of the Goods on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. The colour of your Goods may vary slightly from those images.
    • The packaging of your Goods may vary from that shown on images on our site.
    • We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
  • Return and refund
    • You may cancel the Contract and receive a refund, if you notify us as set out in clause 5.3 within 5 days of your decision to cancel the Contract.
    • To cancel the Contract, You can email us at info@redhorseproducts.co.uk or contact our Customer Services team by telephone on 0808 164 0723 or by post to Red Horse Products LTD, Oak Farm Harpsden Bottom, Harpsden, Henley on Thames, Oxon, RG9 4HY If you are emailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
    • You can return the goods if they are faulty or do not meet your specification. In such circumstances, we will either refund you or replace the goods free of charge.
    • If Goods have been delivered to you before you decide to cancel the Contract then you must return them to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send them back, [return them to us in-store or hand them to our authorised carrier.
  • Delivery, transfer of risk and title
    • We will contact you with an estimated delivery date, Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 15 (Events outside our control) for our responsibilities when this happens.
    • Delivery is complete once the Goods have been signed for at the place of delivery
    • You own the Goods once we have received payment in full, including of all applicable delivery charges.
    • If we fail to deliver the Goods, our liability is limited to the cost of obtaining replacement goods of a similar description and quality in the cheapest market available, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of goods.
  • International delivery
    • If you order Goods from our site for delivery to an International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. 
    • You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
    • You must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable or responsible if you break any such law.
  • Price of goods and delivery charges
    • The prices of the Goods will be as quoted on our site at the time you submit your order. We  use our best efforts to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system. However, please see clause 9.5 for what happens if we discover an error in the price of Goods you ordered.
    • Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
    • The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
    • The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. 
    • We sell a large number of Goods through our site. It is always possible that, despite our best efforts, some of the Goods on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
      • where the Goods’ correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Goods to you; and
      • if the Goods’ correct price is higher than the price stated on our site, we will contact you [in writing] as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Goods at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Goods and refund you any sums you have paid.
  • How to pay
    • You can only pay for Goods using a debit card or credit card.
    • Payment for the Goods and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your Goods.
  • Our warranty for the goods
    • The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.
    • We provide a warranty that on delivery [and for a period of [12] months from delivery], the Goods shall:
      • subject to clause 4, conform with their description;
      • be free from material defects in design, material and workmanship; and
      • [be of satisfactory quality (within the meaning of the Sale of Goods Act 1979)[; and
      • be fit for any purpose held out by us.
    • Subject to clause 10.4, if:
      • you give us notice in writing within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 10.2;
      • we are given a reasonable opportunity of examining the Goods; and
      • if we ask you to do so, you return the Goods to us at your cost,

we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.

    • We will not be liable for breach of the warranty set out in clause 10.2 if:
      • you make any further use of the Goods after giving notice to us under clause 10.3;
      • the defect arises as a result of us following any drawing, design or specification supplied by you;
      • you alter or repair the Goods without our written consent;
      • the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
      • the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
    • We will only be liable to you for the Goods’ failure to comply with the warranty set out in clause 10.2 to the extent set out in this clause 10.
    • The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
    • These Terms also apply to any repaired or replacement Goods supplied by us to you.
  • Our liability: your attention is particularly drawn to this clause
    • We only supply the Goods for internal use by your business, and you agree not to use the Goods for any resale purposes.
    • Nothing in these Terms limits or excludes our liability for:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      • any other liability that cannot be limited or excluded by law.
    • Subject to clause 11.2, we will under no circumstances be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
      • any loss of profits, sales, business, or revenue;
      • loss of business opportunity;
      • loss of goodwill; or
      • any indirect or consequential loss.
    • Subject to clause 11.2, our total liability to you for all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will in no circumstances exceed 100% of the price of the Goods
    • Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
  • Termination
    • Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
      • you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 10 days of you being notified in writing to do so;
      • you fail to pay any amount due under the Contract on the due date for payment;
      • you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business [or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction];
      • you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
      • your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
    • Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
    • Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.]
  • Events outside our control
    • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
    • If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
      • we will contact you as soon as reasonably possible to notify you; and
      • our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    • You may cancel the Contract affected by an Event Outside Our Control [which has continued for more than [30] days]. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Goods you have already received and we will refund the price you have paid, including any delivery charges.
  • Communications between us
    • When we refer to “in writing” in these Terms, this includes email.
    • Any notice or other communication given [by one of us to the other] under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
    • A notice or other communication is deemed to have been received:
      • if delivered personally, on signature of a delivery receipt [or at the time the notice is left at the proper address];
      • if sent by pre-paid first class post or other next working day delivery service, at [9.00 am] on the [second] working day after posting; or
      • if sent by email, at [9.00 am] the next working day after transmission.
    • In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
    • The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
  • General
    • Assignment and transfer.
      • We may assign or transfer our rights and obligations under the Contract to another entity [but will always notify you [in writing or] by posting on this webpage if this happens].
      • You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
    • Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
    • Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
    • Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    • Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
    • Governing law and jurisdiction. This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.